crown89ph Privacy Policy

1. About This Policy

1.1 This Privacy Policy describes how crown89ph collects, uses, stores, shares, and protects the personal information of players and visitors who access the crown89ph platform. It applies to all personal data collected through our website, mobile applications, customer support channels, and any other touchpoints through which you interact with crown89ph.

1.2 crown89ph is committed to protecting the privacy and security of your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable data protection laws and regulations in the Philippines.

1.3 This Policy was last updated in May 2026. We encourage you to review it periodically to stay informed about how we handle your data. The most current version is always available on this page.

2. Personal Data We Collect

2.1 Registration Data. When you create a crown89ph account, we collect the following information:

• Full legal name;
• Date of birth (to verify that you are 21 years of age or older);
• Residential address in the Philippines;
• Mobile number and/or email address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data. As required by PAGCOR regulations and Philippine anti-money laundering laws, we collect identity verification documents, which may include:

• Government-issued photo identification (e.g., Philippine passport, driver's licence, SSS/GSIS ID, PhilSys National ID);
• Proof of residential address (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement);
• Selfie or live photo for identity confirmation.

2.3 Financial Data. We collect information related to your deposits and withdrawals, including payment method details (GCash number, PayMaya number, bank account details), transaction amounts, and transaction history. We do not store full credit card numbers or debit card PINs.

2.4 Gaming Activity Data. We collect records of your gaming activity on the crown89ph platform, including games played, wagers placed, wins and losses, bonus usage, and session duration. This data is used for regulatory compliance, responsible gaming monitoring, and platform improvement.

2.5 Technical Data. When you access crown89ph, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, referring URL, and pages visited. This data helps us maintain platform security and improve user experience.

2.6 Communications Data. If you contact crown89ph customer support via live chat or email, we retain records of those communications to assist with your query and to improve our support services.

3. How We Use Your Personal Data

3.1 crown89ph uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your crown89ph account, including processing deposits and withdrawals and providing access to games and services.
• Identity Verification: To verify your identity and age (21+) as required by Philippine gambling regulations and PAGCOR licensing conditions.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR reporting obligations, and tax regulations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the crown89ph platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your crown89ph account.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the features and performance of the crown89ph platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

4.1 crown89ph processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the crown89ph gaming services you have registered for).
• Legal Obligation: Processing is necessary to comply with our legal obligations under Philippine law, including PAGCOR regulations, AML laws, and tax requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and compliant gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, we rely on your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies & Tracking Technologies

5.1 crown89ph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use the platform.

5.2 We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These cannot be disabled without affecting core functionality, such as maintaining your login session.
• Analytics Cookies: Help us understand how players use crown89ph, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

5.3 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the crown89ph platform.

6. Sharing Your Personal Data

6.1 crown89ph does not sell, rent, or trade your personal information to third parties. We may share your data with the following categories of recipients only where necessary and lawful:

• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulation.
• Payment Processors: GCash, PayMaya/Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Technology Service Providers: Cloud hosting, platform infrastructure, and security service providers who process data on our behalf under strict data processing agreements.
• Game Providers: Licensed game software providers whose games are available on the crown89ph platform may receive limited technical data necessary to deliver their games.
• Law Enforcement: Where required by a valid court order, subpoena, or other legal process, or where disclosure is necessary to protect the rights, property, or safety of crown89ph, its players, or the public.

6.2 All third parties with whom crown89ph shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. Data Retention

7.1 crown89ph retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years for regulatory and audit purposes.
• Gaming activity logs are retained for a minimum of three (3) years.
• Customer support communications are retained for two (2) years.

7.2 Where retention is no longer required by law or legitimate business need, crown89ph will securely delete or anonymise your personal data.

8. Data Security

8.1 crown89ph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and crown89ph servers;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing;
• Two-factor authentication options for player accounts.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, crown89ph will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act.

9. Your Rights

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by crown89ph:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right to Access: You may request a copy of the personal data crown89ph holds about you at any time.
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

9.2 To exercise any of the above rights, please contact the crown89ph Data Privacy Officer via the contact details in Section 12. We will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.

10. Children's Privacy

10.1 The crown89ph platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that data and close the associated account.

10.2 If you are a parent or guardian and believe that your child has registered on crown89ph, please contact us immediately at the details provided in Section 12 so that we can take appropriate action.

11. Changes to This Privacy Policy

11.1 crown89ph reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

11.2 Your continued use of the crown89ph platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically. The date at the top of this page indicates when the Policy was last updated.

12. Contact & Complaints

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the crown89ph Data Privacy Officer:

Email: [email protected]

12.2 Our customer support team is also available 24/7 via live chat on the crown89ph platform for general account and privacy enquiries.

12.3 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint is available on the NPC's official website.